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TERMS OF SERVICE

Last Updated: 01-12-2024


These Terms of Service ("Terms") govern your access to and use of the services provided by Tickmaker, a product of SHREERAM TECHNOLOGY SERVICES PVT. LTD. ("we," "our," or "us"). By accessing or using our services, including our website, mobile applications, and any related services (the "Services"), you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Services.


1. Acceptance of Terms

By using Tickmaker's Services, you agree to these Terms and any additional policies, guidelines, or operating rules that may apply to specific features of our Services. We reserve the right to modify or update these Terms at any time. Any changes will be posted on our website, and your continued use of the Services after such changes constitutes your acceptance of the modified Terms.


2. Services Overview

Tickmaker provides WhatsApp, Chatbot, Voice, and Automation services designed to help businesses connect, converse, and engage with customers. Our Services include:


WhatsApp Integration
  • AI Chatbots and Automation
  • AI Voice Calls for Sales Acceleration
  • Tracking and Recording
  • Drip Marketing and Lead Assignment
  • System Calls and Communication Tools
  • For more information about the specific features, please visit our website.

3. Account Registration and Use

To use our Services, you must register for an account. You agree to provide accurate and complete information during the registration process and to update this information as necessary. You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.


4. Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, including features, content, or functionality, with or without notice. While we strive to provide continuous access to the Services, we cannot guarantee that the Services will be available at all times. We are not liable for any disruptions, delays, or interruptions caused by maintenance, technical issues, or other factors beyond our control.


5. User Data

You retain ownership of your data, but by using the Services, you grant us the right to access, store, and process your data solely for the purpose of providing and improving the Services. We are committed to safeguarding your data, but you are ultimately responsible for ensuring its accuracy and backup.


6. Use of the Services

You agree to use the Services for lawful purposes and in compliance with all applicable laws and regulations. You may not:


Use the Services to transmit any harmful or unlawful content. Interfere with the normal operation of the Services or attempt to gain unauthorized access to our systems. Exploit the Services for unauthorized commercial purposes.


7. Modifications and Termination

We reserve the right to suspend or terminate your access to the Services if you violate these Terms. You may also terminate your account at any time by notifying us via email at info@tickmaker.io.


8. Payments and Fees

Certain features of the Services may be subject to fees. You agree to pay all applicable fees associated with the Services according to the pricing and payment terms provided by us. Fees are subject to change, and you will be notified of any such changes.


9. Disclaimers

The Services are provided "as is" and "as available" without any warranties of any kind, express or implied. We do not guarantee that the Services will meet your requirements or that they will be uninterrupted, error-free, or secure. We disclaim all warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.


10. Limitation of Liability

In no event shall Tickmaker or its affiliates, employees, or agents be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, or goodwill, arising from your use of the Services. Our total liability for any claims arising under these Terms shall not exceed the amount you have paid for the Services in the one (1) month prior to the incident giving rise to the claim.


11. Indemnification

You agree to defend, indemnify, and hold harmless Tickmaker, its affiliates, subsidiaries, officers, employees, and agents from and against any claims, losses, damages, liabilities, or expenses, including reasonable attorneys' fees, arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.


12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in India.


13. Dispute Resolution

In the event of a dispute, we encourage you to contact us at info@tickmaker.io to resolve the issue informally. If a resolution cannot be reached, disputes will be resolved through binding arbitration in accordance with the rules of the Indian Arbitration and Conciliation Act.


14. Privacy Policy

Our Privacy Policy governs the collection, use, and disclosure of your personal information. By using our Services, you consent to the practices described in the Privacy Policy. Please review the Privacy Policy carefully to understand our views and practices.

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